Service organisations providing home care to older people have by now recognised - at the management level - the potential which IST applications and services offer to improve their services, to streamline delivery processes, to reduce costs, and to gain competitive advantage. But at the same time they say that their clients would not want IST to be used in care delivery: 84 percent say that acceptance of ICT based services is very low among older people. The latter is however not supported by the results of the SeniorWatch Older Population Survey.